Privacy Policy

Effective Date: October 2025
Last Updated: October 2025

Good Face (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our clinic or website.

Who We Are

Good Face
401 Athlone Avenue, Suite 200
Westboro Village, Ottawa, Ontario
📧 hello@goodface.ca
📞 613-407-3452

Information We Collect

We collect personal information you share with us directly, such as:

Contact details — name, email, phone number, address
Appointment details — booking history, treatment notes, preferences
Payment information — processed securely through our payment partners
Health information — details shared for safe and personalized care
Website data — non-identifiable information like browser type, pages visited, and IP address

How We Use Your Information

We use your information to:

Schedule and manage appointments
Provide treatments and follow-up care
Process payments and send receipts
Communicate about bookings, promotions, or updates
Meet legal and professional requirements

We will only use your information for the purpose it was collected unless we obtain your consent or are required by law.

Consent

By sharing your personal information, you consent to its collection and use in line with this policy.
You can withdraw your consent at any time by contacting us at hello@goodface.ca, though it may affect our ability to provide certain services.

When We Share Information

We never sell or rent your information. We may share it with:

Trusted service providers who support our business (like booking or payment systems)
Health professionals or insurers (with your consent, if applicable)
Authorities, if required by law

All partners handling your data must comply with Canadian privacy standards.

How Long We Keep Information

We keep personal information only as long as needed for the purposes it was collected and to meet legal or professional obligations. When no longer needed, we securely delete or anonymize it.

How We Protect Information

We use secure systems, encryption, and restricted access to protect your information from unauthorized use, loss, or disclosure.

Your Rights

You can request to:

Access your personal information
Correct inaccuracies
Withdraw consent for specific uses
Ask questions about our privacy practices

Cookies and Website Use

Our website may use cookies to improve your experience. You can change your browser settings to refuse cookies, though some features may not work properly.

Policy Updates

We may update this policy periodically. Any changes will be posted here with an updated effective date.

Contact Us